Unless specifically contracted to write copy or create other content, which we are happy to do, we will require our clients to provide all the content files necessary to design their projects. This can include anything from video to copy to photographs to sound files. In order to be sure our clients have the information they need to get us the files we need, we have put together the following list of acceptable file formats and sizes of those files. As always, if there are ever any questions, please feel free to contact us.
Image Files – Print Design
*All files need to be 300 pixels per inch at 100% their intended print size.
JPG – Jpeg files need to be saved with the highest quality setting
TIFF – Tagged Image File Format
BMP – Bitmap Image File
PDF – Portable Document Format – Leave compression settings off.
PSD – Photoshop CS 6 or below.
AI – Adobe Illustrator CS6 or below. If text is used in the vector artwork, convert the text to outlines.
EPS – Encapsulated Postscript
Image Files – Web & Interactive Design
*All files need to be 72 pixels per inch at 100% their intended display size.
JPG – Jpeg files need to be saved with the highest quality setting
PNG – Portable Network Graphics
GIF – Graphic Interchange Format
TIFF – Tagged Image File Format
PDF – Portable Document Format – Leave compression settings off.
PSD – Photoshop CS6 or below.
AI – Adobe Illustrator CS6 or below. If text is used in the vector artwork, convert the text to outlines.
EPS – Encapsulated Postscript
Media Files – Web & Interactive Design
*Each file will have a specific compression settings that will greatly affect playback quality and file size.
AVI – Video Format
FLV – Video Format
MPEG-4 – Video Format
MOV – Video Format
WMV – Video Format
WAV – Audio Format
WMA – Audio Format
MP3 – Audio Format
Copy and Mailing List Files – Both Print & Web Design
InDesign – CS6, CS5.5 or CS2
Word – Window or Mac versions
Excel – Maling Lists Only
Pages – .pages
Rich Text Format – .rtf
Comma Seperated Values – Mailing Lists Only
Deliverable Media
CD/DVD
Flash Drive – Formatted for either Windows or Mac
Email – Attached files totaling no more that 3Mb per email please.
FTP – Contact us for our FTP address and login information.
File Compression Software for Email and FTP
WinZip – Compression software for Windows. Files extension – .zip
StuffIt – Compression software for Mac. File extension – .sit
PLEASE RESPECT OTHER’S COPYRIGHTS. DO NOT SEND US ANYTHING COPIED FROM THE WEB OR THAT YOU DON’T OWN THE COPYRIGHT TO. THANKS.
Here are some links to visit for lists of terms specific to the print industry. Most are not necessary for our clients to know to communicate their general print needs, but some are very helpful when discussing the specifics of a print project.
Glossary of Printing & Graphic Terms
Static Website – use of static HTML pages that do not interact with a database or are not generated dynamically from a server.
Dynamic Website – use of dynamic pages such as PHP to interact with a database and a server to create web pages. Used in CMS websites.
CMS – Content Management System, a dynamic site that is designed upon the core of a popular CMS such as WordPress or Drupal.
SSL – Secure Sockets Layer, an encryption protocol that provides secure communication between web browsers and servers.
Template – a base structure of a website that uses static HTML pages; can be used in the development of a custom CMS theme.
Theme – a base structure and look for a website that is used with a CMS.
Child Theme – a theme that is customized using another theme as its base structure; mainly used to alter the look of a site.
Payment Gateway – an e-commerce application provider that authorizes payments. Examples of some are PayPal and Google Checkout.
Here are some links to visit for lists of other terms specific to the web industry. Most are not necessary for our clients to know to communicate their general web needs, but some are very helpful when discussing the specifics of a web or interactive design project.
Soft proofs are electronic proofs delivered to the client for checking the correct spelling and layout of type and/or graphics. It is not meant to be a color contract proof and will not be considered one. However, it is advisable that when discussing the general color relationships or the appearance of the files contained in a soft proof a client have a good basis to view the proof. In order to have that basis, we suggest that all clients color calibrate their monitors before viewing any digital color soft proof.
The following links detail how to color calibrate your monitor for different platforms.
We are providing potential clients a generic client agreement for review. Sometimes clients are nervous about signing an agreement for unseen work, so we have provided a sample agreement to allay those concerns.
Note: These agreements are samples only and may not contain all the information, stipulations, policies or terms that are specific to past, current or future clients, their projects or their individually signed agreements. The following sample agreements are for informational purposes only, and do not constitute a contract for services or products between any holder and Digit 10 Designs, its owner, affiliates or subcontractors.
Sample Print Agreement (pdf) – Coming Soon
Sample Web Agreement (pdf) – Coming Soon
[/accordion]
[accordion title=”Copyright and Rights Transfer”]
Unless specifically detailed in your client contract, Digit 10 Designs retains the copyright of all work created for a contracted project. Work created can include roughs, drafts, media files, source files and final comps whether used or unused for the specified project. Digit 10 Designs will transfer the copyright of only the client approved finalized artwork upon receipt of final payment, but will retain the rights of use for our portfolio, client job archives and/or our business marketing purposes.
Digit10 Designs has standard payment terms for invoices of Due Upon Receipt. No finalized work will be released without a receipt of final payment. Credit terms are available to companies having a payment history in good standing for twelve months and with an approved credit application.
Payments may be made by cash, check or by credit/debit card processing through PayPal. Contact our office if you wish to pay by credit or debit card, and an online invoice will be emailed to you with payment instructions.
There will be a $30.00 dollar service fee charged on all returned checks. This fee will not exceed the amount allowable by Texas state law.
All web hosting services can be paid on a monthly, quarterly, bi-yearly or yearly basis. A discount will apply to balances paid on a yearly basis. There will be a ten (10) day grace period for reciept of payments for web hosting accounts. After ten days, web services will be suspended until payment is recieved.
Clients are responsible to pay all applicable sales and use taxes. If a client is has a sales tax exemption, proper paperwork must be on file with our office prior to invoicing.
Digit 10 Designs knows that you value your personal information and privacy when entrusting us with your projects. We work hard to keep that trust.
This notice describes our Privacy Policy. By visiting digit10designs.com you are accepting the practices and stipulations described in this Privacy Policy.
What Personal Information Does Digit 10 Designs Gather?
We try to limit the amount of information gathered to that which improves our website, our services and our client relations. Here are the types of information we collect.
Information You Give Us
We receive and store any information you enter on our website or give us in emails, faxes or other correspondence. Limiting the information provided will greatly limit the features of the site and the client/studio relationship. We use the information that you provide for such purposes as responding to your requests, customizing future visits to our site, improving our service, and communicating with you.
Automatic Information Gathered
We receive and store certain types of information whenever you interact with us. For example, like many websites, we may use cookies and we may obtain certain types of information when your web browser accesses digit10designs.com. A list of the types of the information obtained is at the bottom of this page. If desired, private browsing may be enabled on your browser to limit the collection and use of cookies. However, this may limit access and the usability of the site.
What Are Cookies?
Cookies are very small files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide more personalized features.
Information Sharing
We value our customers’ information and do not sell it to other businesses. We only share information with others businesses, affliates or contractors that is necessary for the fullfillment of our clients project. Strict internal controls are in place to limit access to your information to personel on a need to know basis.
Affiliated Businesses We Do Not Control
We work closely with our affiliates, contractors and other businesses that provide services and quotes to our customers. In some cases, these businesses may sell services or products on our website(s) and collect their own information when visiting their sites. This Privacy Policy does not extend to third-party sites linked to digit10designs.com or any other site run by Digit 10 Designs.
Release of Information
We will release personal and account information when compelled to by law; to enforce or apply this and other client agreements; or to protect the rights, property, or safety of Digit 10 Designs, digit10designs.com, our users, or other third parties. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Consentual Information Release
Other than circumstnaces described above, you will receive notice when information about you may be released to third parties, and you will have an opportunity to choose not to share your information.
Information Security
All information is housed at our offices and other offsite computers and are protected by firewall, password and virus protection. All persons having access to your information will be limited to the information necessary to service your projects or accounts.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make full use of our services or to take advantage of such features as our Contact Form, credit application, etc. When you supply or update your information, we update our records and keep a back up of any previously supplied information. If you do not want to receive correspondence from us, please contact us to remove your name from our mailing list.
Conditions of Use, Notices, and Revisions
By visiting digit10designs.com you agree that any dispute over privacy is subject to this Policy, including limitations on damages, arbitration of disputes, and application of the law of the state of Texas and the United States. If you have any concern about privacy at digit10designs.com, please contact us with your concerns. This Policy may be subject to change without notice, and the information we collect is subject to the Privacy Policy in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to do so.
Automatically Obtained Information
Examples of the information we collect and analyze include the Internet protocol (IP) address; e-mail address; passwords for services provided by Digit 10 Designs; computer and connection information such as browser type and version, operating system, and platform; the full Uniform Resource Locators (URL) clickstream to, through, and from our website, including date and time cookie number and pages you viewed or searched for.